Terms and Conditions 

We aim to provide you with a high standard of service.

All our fees are subject to VAT at the current rate. Details of our fees or a specific estimate are available on request. Please remember that an estimate reflects the probable cost of treatment and is not a quote. Occasionally an animals treatment may need to be tailored for their unique circumstance. We will always try to contact you should a treatment plan require a change of cost.

We can provide a detailed invoice for you for each visit to the practice.

Payment of invoices is expected in full at the time of consultation, discharge of your pet or collection of any other products/ services. We accept payment by cash, cheque with a current bank card or credit/debit card.

If you do not settle the invoices at the time a further statement will be issued at the end of the month. If the account remains unpaid administrative costs will be incurred. Continuation of overdue accounts will be referred to a Debt Collection Agency if no arranged agreement has been made with the practice. Any extra costs involved in this process will be added to your account.

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