We Value Your Feedback 

We are always keen to hear your views so please feel free to call us by telephone or come and see us at the surgery.

We have recently conducted a survey on our telephone handling skills and below are some of the comments we received.

• Overall an extremely friendly practice. I have always been dealt with very well either on the phone or in person. I have never had any problems in dealing with any of the staff, always helpful.
•  Keep up the good work.
•  Receptionists are very pleasant and seem genuinely interested in the well being of your pet. Very helpful and understanding.
• Overall I’m very happy with the care and service my pets and myself receive- I think they are too!
•  Excellent service provided on every occasion we have used the practice. Overall score 9/10.
• Keep up your excellent service.
•  I have phoned the surgery many times – both during normal surgery and out of hours- the service over the telephone has always been excellent. I feel I receive the best service at all times.
•  Fully satisfied with the service offered by professional and caring staff.
• 1^st class, very professional – well done!
• Never had to telephone out of normal surgery hours. We have always been dealt with as if Jester was the most important pet of anyone.
•  We have always been more than satisfied with the service and feel that our pets are in excellent hands.
• The staff are always very polite and keen to help us whenever we contact the surgery. Thank you.
•   All the staff are lovely and very efficient.
• Our dogs have been clients of yours since 1971. You will find it difficult to improve an already excellent service.
• I found the overall service 100% excellent. This vets has been highly recommended to me and I would definitely recommend you to other pet owners. I travel from Chorley to yourselves & it is definitely worth the travel. You guys are a credit to your profession, keep up the good work.

In addition

• 96% of clients surveyed considered that their call was answered promptly.
• 100% of clients surveyed rated our telephone answering as 'Excellent' or 'Very Satisfactory'.
• 94% of clients surveyed considered us polite and helpful.
• Of clients who we promised to ring back - 100% report that we kept our promise.