During Normal Surgery Hours
If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you're offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
Outside Normal Opening Hours
Please follow our guidance for emergency arrangements during evenings and week-ends by calling our practice 24-Hour Emergency Service number:
Tel: 028 9445 2226
Please call your nearest Glenburn Surgery or if after hours call 028 9445 2226 to speak to our 'Out of Hours' service. We can then arrange to see you if required at our Crumlin Surgery.
We Provide our own 24 hour emergency on call service for our clients. This allows your animal to been seen by the same team of familiar vets who have access to your animals clinical records so we can provide the very best service to our clients and their animals.
When you phone the emergency number out of surgery hours your call will be directed to a dedicated veterinary answering service. You will be asked for your name, contact details including your phone number and the reason for your call. This information will be passed on to the Vet on call who will phone you back within a short period of time.
Please keep your telephone line free, if you are waiting for a Vet to phone you. If your enquiry is not urgent please phone during normal surgery hours.
The Vet On Call can provide advice and if they agree that your pet needs to be seen, you will be asked to transport your animal to the Crumlin surgery, where they will provide the care required.