Emergencies During The Day

If your pet has a problem during surgery hours, please telephone us immediately and we will ensure that you are offered an emergency appointment. Please make it clear that the matter is not routine and we will do our very best to see you at the earliest opportunity.

Emergencies At Night & Over The Weekend

For many years, Arvonia has shared out of hours duties with three other practices in Cheltenham.  Due to a very long working week and the introduction of new European regulations we, as a group, have decided to subscribe to a new, independent, professional emergency clinic that has just been established at the Cheltenham Racecourse.  This clinic is called Chelvet.  Please note that Chelvet only deals with emergencies from the Cheltenham, Gloucester and Tewkesbury areas and is not able to provide routine veterinary services.

We believe that this service should be able to offer our clients a very high quality emergency service from people who are trained in critical care and, importantly, who will be awake all night!  There is also the provision for round-the-clock monitoring of any pets that have to be hospitalised.  Any pets that are hospitalised overnight will be brought back to the surgery at the first opportunity in the morning.  All notes will be faxed to us before morning surgery.

This service is operational 365 days a year from 7 pm to 8.30am during the week, from 1 pm Saturdays to 8.30 am Monday morning over the weekend & all day/night on bank holidays.  Chelvet is not open during the day on normal working days.  The service started in September 2004.  When you telephone Arvonia out of hours your call will be transferred automatically to CHELVET (01242-522022).  This will be answered directly by a vet or nurse.  Any bills are to be settled at the time of treatment and directly with Chelvet.