Please note that there are strict regulations governing the dispensing of veterinary medicines which means that we can only dispense medications to registered clients, whose pets are deemed to be under our professional care.

The Royal College of Veterinary Surgeons (RCVS) enforce these regulations strictly to ensure the responsible use of antibiotics, public safety (in relation to food-producing, farm animals) and to make sure that the appropriate medications are dispensed for a specific illness thereby guaranteeing the animal´s welfare.

The professional guide to dispensing veterinary medicines states that we can only dispense medicines to ´animals under our care´.  This effectively means that we must examine a patient on a regular basis to ensure that the type of drug and the dose dispensed is the most appropriate for that particular pet.

As a result we need to have seen your pet within the last six months otherwise we cannot dispense repeat prescriptions.  In certain circumstances we may need to see your pet more frequently than six months.  Please do not give the Arvonia staff a difficult time over this issue because this is the law and applies to all veterinary practices throughout the UK.

Private prescriptions can be requested but as of 31st October 2008, there will be a charge made for issuing one.

Please do not leave re-ordering medications to the last minute.  All requests for a repeat prescription must be checked by a veterinary surgeon and in some circumstances the medicines have to be specially ordered.  Where possible please try to give us two or three days notice.